The location of my car is wrong on the nav/app, why? How do I fix?

Last modified: 17/04/2020
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This can happen for several reasons:

  1. If you’re moving between countries and the wheels of the car haven’t moved (e.g. on the Channel Tunnel)
  2. If the car has been on a trailer for an extended period of time or the wheels aren’t turning
  3. A software update has just taken place
  4. If the car has lost data + GPS signal (e.g. within an underground car park)

What are the symptoms?

  1. It can sometimes show you in the wrong country (e.g. France when you’re driving in England after getting out of the Channel Tunnel)
  2. If it’s really not sure it may show the car at the Tesla HQ in the US

How do I fix?

  1. Simply start driving again with good signal and it should instantly have sorted itself (or very worst case within 5 minutes)
  2. Failing that perform a reboot.
  3. If the issue persists request a service appointment or if it’s preventing you from driving call roadside assistance.
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