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<h2>This page is split into 11 sections:</h2>
<ol>
<li><a href="https://teslaowners.org.uk/guides/tesla-warranty-documents#warranty">All warranty documents for all cars built from 2014 to today</a></li>
<li><a href="https://teslaowners.org.uk/guides/tesla-warranty-documents#purchase">All Vehicle Purchase Agreements 2017 onwards</a></li>
<li><a href="https://teslaowners.org.uk/guides/tesla-warranty-documents#roadside-extended">Roadside / Extended Warranty Documents</a></li>
<li><a href="https://teslaowners.org.uk/guides/tesla-warranty-documents#manager">Email addresses, phone numbers &amp; managers names for service centres</a></li>
<li><a href="https://teslaowners.org.uk/guides/tesla-warranty-documents#consumerlaw">What protection do owners have under UK law</a></li>
<li><a href="https://teslaowners.org.uk/guides/tesla-warranty-documents#escalate">How to escalate an issue with Tesla UK Management</a></li>
<li><a href="https://teslaowners.org.uk/guides/tesla-warranty-documents#letter">Letter Example</a></li>
<li><a href="https://teslaowners.org.uk/guides/tesla-warranty-documents#recalls">List of recalls on Tesla products/parts</a></li>
<li><a href="https://teslaowners.org.uk/guides/tesla-warranty-documents#dvsa">How to report faults that should be recalled in your opinion to the DVSA</a></li>
<li><a href="https://teslaowners.org.uk/guides/tesla-warranty-documents#claims">How to take issues to small claims court (if you’ve exhausted all of the above)</a></li>
</ol>
<p>Note: If you’re looking for <a href="https://teslaowners.org.uk/guides/tesla-user-manuals">user manuals of emergency guides visit this page</a></p>
<hr />
<h2>Warranty Documents</h2>
<p>Tesla over the years have changed the warranty documents and wording, because of this we’ve done our best to collate these for those owners that have had their documents changed within their accounts. A good method to compare how the warranty documents have changed is to use Adobe Acrobat <a href="https://helpx.adobe.com/uk/acrobat/using/compare-documents.html">Compare Files feature</a>. We’ve also noticed some owners not aware of their consumer rights when they buy a new or used car so we’ve also added some information on that as well.</p>
<h3 class="p1">New Vehicle Limited Warranty – 2024 onwards</h3>
<p><em><strong>Effective January 2024 to…</strong></em></p>
<p><a href="https://digitalassets.tesla.com/tesla-contents/image/upload/tesla-new-vehicle-limited-warranty-en-gb.pdf">Download Now!</a></p>
<h3 class="p1">Used Vehicle Limited Warranty – 2024 onwards</h3>
<p><em><strong>Effective July 2024 to…</strong></em></p>
<p><a href="https://digitalassets.tesla.com/tesla-contents/image/upload/tesla-new-vehicle-limited-warranty-en-gb.pdf">Download Now!</a></p>
<h3 class="p1">New Vehicle Limited Warranty – 2021 to 2023</h3>
<p><em><strong>Effective March 2021 to December 2023</strong></em></p>
<div class="sdm_download_button_box_default">
<div class="sdm_download_link"><a class="sdm_download blue" title="Warranty 2021" href="https://api.teslaowners.org.uk/wp-content/uploads/2022/01/tesla-new-vehicle-limited-warranty-en-gb.pdf">Download Now!</a></div>
</div>
<h3 class="p1">New Vehicle Limited Warranty – 2020 onwards…</h3>
<p><em><strong>Effective 29th January 2020 to March 2021</strong></em></p>
<div class="sdm_download_button_box_default">
<div class="sdm_download_link"><a class="sdm_download blue" title="29 / 02 / 20 New Warranty" href="https://api.teslaowners.org.uk/wp-content/uploads/2020/01/29-1-20-tesla-new-vehicle-limited-warranty-en-us.pdf">Download Now!</a></div>
</div>
<h3 class="p1">New Vehicle Limited Warranty – 2019 to 2020</h3>
<p><strong><em>Effective Feb 1st 2019 to 28th January 2020</em></strong></p>
<div class="sdm_download_button_box_default">
<div class="sdm_download_link"><a class="sdm_download blue" title="tesla-new-vehicle-limited-warranty-en-us" href="https://api.teslaowners.org.uk/wp-content/uploads/2020/01/tesla-new-vehicle-limited-warranty-en-us.pdf">Download Now!</a></div>
</div>
<h3 class="p1">New Vehicle Limited Warranty – 2018 to 2019</h3>
<p><strong><em>Effective July 2018 to January 31st 2019</em></strong></p>
<div class="sdm_download_button_box_default">
<div class="sdm_download_link"><a class="sdm_download blue" title="New Vehicle Limited Warranty 2018" href="https://api.teslaowners.org.uk/wp-content/uploads/2020/01/Warranty-July-2018.pdf">Download Now!</a></div>
</div>
<h3 class="p1">New Vehicle Limited Warranty – 2017 to 2018</h3>
<p><strong><em>Effective April 24th, 2017 to July 2018</em></strong></p>
<div class="sdm_download_button_box_default">
<div class="sdm_download_link"><a class="sdm_download blue" title="New Vehicle Warranty Europe 2017" href="https://api.teslaowners.org.uk/wp-content/uploads/2020/01/New_Vehicle_Limited_Warranty_Europe_en_GB.pdf">Download Now!</a></div>
</div>
<h3 class="p1">New Vehicle Limited Warranty – 2015 to 2016</h3>
<p><strong><em>Effective from 2015 to 2016 onwards to most likely April 24th, 2017</em></strong></p>
<p>This is for Model X but it should be the same for Model S</p>
<div class="sdm_download_button_box_default">
<div class="sdm_download_link"><a class="sdm_download blue" title="New Vehicle Limited Warranty – 2015 to 2016" href="https://api.teslaowners.org.uk/wp-content/uploads/2020/01/December-2016-UK-ModelX-Warranty.pdf">Download Now!</a></div>
</div>
<h3 class="p1">New Vehicle Limited Warranty – Unknown</h3>
<p><strong><em>Effective from Unknown to most likely April 24th, 2017</em></strong></p>
<div class="sdm_download_button_box_default">
<div class="sdm_download_link"><a class="sdm_download blue" title="Warranty Before 2017" href="https://api.teslaowners.org.uk/wp-content/uploads/2020/01/Warranty-Before-March-2017.pdf">Download Now!</a></div>
</div>
<h3>Used Vehicle Warranty 2015</h3>
<div class="sdm_download_button_box_default">
<div class="sdm_download_link"><a class="sdm_download blue" title="Used Vehicle Warranty 2015" href="https://api.teslaowners.org.uk/wp-content/uploads/2020/01/Warranty-European-Pre-Owned-Vehicles-19.7.2015.pdf">Download Now!</a></div>
<div> </div>
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<h2>Motor Vehicle Purchase Agreement</h2>
<h3>Motor Vehicle Order Agreement &#8211; July 2022 &#8211; Europe v. 20220718 en_GB</h3>
<p><a href="https://api.teslaowners.org.uk/wp-content/uploads/2023/03/orderagreement_en_GB_20220718.pdf">Download Now!</a></p>
<h3>Motor Vehicle Order Agreement – October 2020 – v. 20201019 en_GB</h3>
<div class="sdm_download_button_box_default">
<div class="sdm_download_link"><a class="sdm_download orange" title="Order Agreement 10/20" href="https://api.teslaowners.org.uk/wp-content/uploads/2020/11/orderagreement_en_GB_20201019.pdf">Download Now!</a></div>
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<h3>Motor Vehicle Order Agreement – August 2019 – v. 20190329 en_GB</h3>
<div class="sdm_download_button_box_default">
<div class="sdm_download_link"><a class="sdm_download orange" title="Order Agreement August 2019" href="https://api.teslaowners.org.uk/wp-content/uploads/2020/08/August-2019-Order-Agreement.pdf">Download Now!</a></div>
</div>
<h3>Motor Vehicle Order Agreement – March 2019 – v. 20181030 en_GB</h3>
<div class="sdm_download_button_box_default">
<div class="sdm_download_link"><a class="sdm_download orange" title="v. 20181030 en_GB – Order Agreement" href="https://api.teslaowners.org.uk/wp-content/uploads/2023/03/UK-Model-X-purchase-T_Cs-March-2019.pdf">Download Now!</a></div>
</div>
<h3>Motor Vehicle Order Agreement – September 2017 – v. 20170619</h3>
<div class="sdm_download_button_box_default">
<div class="sdm_download_link"><a class="sdm_download orange" title="Terms and Conditions – September 2017" href="https://api.teslaowners.org.uk/wp-content/uploads/2020/08/Order-Agreement-2017.pdf">Download Now!</a></div>
</div>
<h3>Motor Vehicle Order Agreement – January 2017 – v. 20131004 en_GB</h3>
<div class="sdm_download_button_box_default">
<div class="sdm_download_link"><a class="sdm_download orange" title="Terms and Conditions of Sale – 2017" href="https://api.teslaowners.org.uk/wp-content/uploads/2020/08/Terms-and-Conditions-20170619.pdf">Download Now!</a></div>
</div>
<h3>Motor Vehicle Order Agreement – September 2016 – v. 20131004 en_GB</h3>
<p><a class="sdm_download orange" title="v. 20131004 – Terms and Conditions 2016" href="https://api.teslaowners.org.uk/wp-content/uploads/2020/08/Terms-and-Conditions-2016.pdf">Download Now!</a></p>
<div class="sdm_download_button_box_default"> </div>
<hr />
<h2>Roadside / Extended Warranty Documents / Loan Car / Other</h2>
<h3>Annual Service Inspection Checklist</h3>
<div class="sdm_download_button_box_default">
<div class="sdm_download_link"><a class="sdm_download green" title="Annual Service Inspection Checklist" href="https://api.teslaowners.org.uk/wp-content/uploads/2020/11/annual_service_inspection_checklist_en_eu.pdf">Download Now!</a></div>
</div>
<h3>Tesla Roadside Assistance (undated but downloaded Jan 2020)</h3>
<div class="sdm_download_button_box_default">
<div class="sdm_download_link"><a class="sdm_download green" title="Roadside Assistance 2020 – Undated" href="https://api.teslaowners.org.uk/wp-content/uploads/2020/01/roadside-assistance-policy-en.pdf">Download Now!</a></div>
</div>
<h3>Tesla AXA Mechanical Breakdown Insurance / Extended Warranty</h3>
<div class="sdm_download_button_box_default">
<div class="sdm_download_link"><a class="sdm_download green" title="Tesla AXA Mechanical Breakdown Insurance" href="https://api.teslaowners.org.uk/wp-content/uploads/2020/01/TeslaAXAMechanicalBreakdownInsuranceUKV2LOCKED.pdf">Download Now!</a></div>
</div>
<h3>Loan car agreement 2018</h3>
<div class="sdm_download_button_box_default">
<div class="sdm_download_link"><a class="sdm_download green" title="Loan car agreement 2018" href="https://api.teslaowners.org.uk/wp-content/uploads/2020/08/Loan-Car-Agreement-July-2018.pdf">Download Now!</a></div>
</div>
</div>
<div>
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</div>
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<h2>What UK Law covers my purchase?</h2>
<p>You’re generally entitled to a repair or replacement, free of charge if you bought the car new less than 6 years ago (or 5 years in Scotland).</p>
<p>Whilst the Tesla warranty documents linked above provides you with fairly clear guidance on what is and isn’t covered it’s important to remember that <strong>all cars sold in the UK are ALSO covered under UK law</strong>, in particular:</p>
<ul>
<li><a href="https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act">The Consumer Rights Act 2015</a> [<a href="https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/citizens-advice-consumer-work/the-consumer-rights-act-2015/">Citizens Advice</a>]- for <strong>PERSONAL</strong> Tesla cars / products purchased from <strong>26th March 2015 onwards</strong><br /><strong>OR</strong></li>
<li><a href="https://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act">The Sales of Goods Act 1979</a> – for all Tesla cars / products purchased prior to 26th March 2015 OR <strong>BUSINESS</strong> purchases<br /><strong>OR</strong></li>
<li><a href="https://www.which.co.uk/consumer-rights/regulation/consumer-credit-act">The Consumer Rights Act 1974 (amended in 2006)</a> – if you purchased on hire purchase or using a credit card</li>
</ul>
<p><strong>These rights/acts make it clear that:</strong></p>
<ol>
<li>You have the right to ask for a full refund in the first 30 days after buying any product that proves to be faulty, including new and used cars.</li>
<li><strong>You have the right that any vehicle must be of satisfactory quality, fit for purpose and as described.</strong> To be of satisfactory quality, a car must not be faulty or broken when purchased,<strong> and it must be of a standard that a reasonable person would expect</strong>, taking into account its age and mileage if it’s secondhand. An older car with more miles on its clock isn’t expected to be as good as a newer one with a lower mileage, although both should be roadworthy, reliable and of a quality consistent with their age and the price paid. The car should be fit for the purpose for which it’s been supplied; you must be able to use the vehicle for the purposes that you would normally expect from a vehicle this includes any specific purpose you tell Tesla you want to use it for prior to buying it or which Tesla has advertised or gleaned from your conversation. So if you’ve told Tesla you want to tow a caravan, the car should be capable of doing this. It should also match any description you were given of it, or any model shown to you when you bought it.</li>
</ol>
<p>If a vehicle turns out not to be of satisfactory quality, the solution will depend on the time that has passed and the nature of the fault – <strong>at this point, it’s probably best to send a letter to Tesla outlining the issues (see below)</strong> and/or <a href="https://teslaowners.org.uk/guides/tesla-warranty-documents#legal">seek legal advice</a>.</p>
<p><strong>To learn more visit:</strong></p>
<ul>
<li><a href="https://www.theaa.com/car-buying/legal-rights">Car Buying Legal Rights – The AA</a></li>
<li><a href="https://www.which.co.uk/consumer-rights/advice/the-car-i-bought-has-a-problem-what-are-my-rights-aAnMC5b0ZzJb">Am I entitled to a repair, replacement or refund on my car?</a></li>
</ul>
<p>Tesla are currently not registered with an Alternative Dispute Resolution (ADR) service that you can contact so the only option is to send them a letter.</p>
<hr />
<h2>Escalating an issue with Tesla UK Management / Sending a letter</h2>
<h3>(updated February 2025)</h3>
<div>
<p><b>Escalating an issue with Tesla UK Management / Sending a letter. From Tesla UK Management:  </b></p>
<blockquote>
<p>The best course of action is to book a service appointment via the Tesla app. This will ensure your issues are logged in our system where we can monitor end-to-end from issue raised to solution. You can also call Tesla support to speak to someone about your issue, who can then advise your best course of action.” You can also call Tesla on UK: 01628 450 660</p>
</blockquote>
</div>
<div>
<p>If you need to escalate an issue after you believe the solution to be inadequate,<span class="apple-converted-space"> </span>you can email Tesla on:<span class="apple-converted-space"> </span><u><a title="mailto:ContactUK@tesla.com" href="mailto:ContactUK@tesla.com" data-linkindex="3">ContactUK@tesla.com</a></u> – using our<span class="apple-converted-space"> </span><u><a title="Original URL: https://teslaowners.org.uk/guides/tesla-warranty-documents#letter. Click or tap if you trust this link." href="https://teslaowners.org.uk/guides/tesla-warranty-documents#letter" data-linkindex="4" data-auth="Verified">letter template</a></u> might help but failing that ensure you cover the following:</p>
</div>
<div>
<ul>
<li> Your name</li>
<li>Contact information</li>
<li>Vehicle identification number (VIN) and Order Ref (RN********)</li>
<li>Name/location of the Tesla Store and/or Tesla Service Centre in question.</li>
<li>Vehicle delivery date</li>
<li>Current mileage</li>
<li>Description of your concern / clearly stating your case</li>
<li>Reason for escalation after initial service, and initial service ticket number.</li>
<li>A timescale for resolution with reference to any additional costs you face or may face if this matter isn’t suitably addressed in a timely manner</li>
<li>Include information about the UK law that covers your purchase (see above)</li>
</ul>
</div>
<div>
<p class="elementtoproof">Tesla UK advised that that they aim to respond to you within 5-10 working days, However there will be helpful links in the auto-response they send you that covers FAQ’s and information on how they may handle your email.</p>
</div>
<h3>If that fails to get a suitable response you would escalate via recorded letter to:</h3>
<p>Tesla Motors Ltd 185 Ashton New Road, Manchester, England M11 3RR</p>
<p>Ensuring that you provide all the details as listed above, alongside your reasoning for a warranty claim that falls outside of the Tesla standard warranty.</p>
<h2>A letter (could also be sent via email) example</h2>
<p>Dear <span class="_1zasG">Tesla Motors Ltd</span>,</p>
<p>I’m writing to you about the <span class="_1zasG">Tesla Model <strong>XXXX</strong> (<strong>YEAR</strong>) <strong>VIN: XXXX</strong></span> I bought from you for <strong>£<span class="_1zasG">XXXX</span></strong> on <strong>DATE</strong></p>
<p>The vehicle has <strong>EXPLAIN ISSUE</strong></p>
<p>The <strong>Consumer Rights Act 2015 / Sales of Goods Act 1979 [Delete as appropriate]</strong> makes it an implied term of the contract I have with <span class="_1zasG">Tesla Motors Ltd</span> that goods be as described, fit for purpose and of satisfactory quality.</p>
<p>As you are in breach of contract and I’ve owned the vehicle for less than 6 years (or 5 years in Scotland), I am within my statutory rights to ask for a <span class="_1zasG">repair</span> at no further cost to me.</p>
<p>I look forward to hearing from you within 14 days with details of how you plan to resolve this matter.</p>
<p>Yours sincerely,</p>
<p><span class="_1zasG">NAME<br />EMAIL</span></p>
</div>
<hr />
<div class="mkb-article-text mkb-clearfix">
<h2>Do we have a list of recalls on Tesla products/parts?</h2>
<p><a href="https://www.tesla.com/support/annual-and-recall-service?redirect=no">https://www.tesla.com/support/annual-and-recall-service?redirect=no</a></p>
<hr />
<h2>Reporting to DVSA / Small Claims Court / Money Claim Online Tool</h2>
<p>If you’ve exhausted the above but still believe your problem should be better addressed you should consider:</p>
<p><em><strong>Note:</strong> Each individual case could be different so it’s worth spending some time reading up on the law, understanding your problem and seeking proper legal advice first before proceeding. </em></p>
<ol>
<li><a href="https://www.gov.uk/vehicle-recalls-and-faults/report-a-serious-safety-defect">Reporting the issue to the DVSA</a> if the fault is dangerous, they will then investigate the claim and speak with Tesla and push for a recall if applicable.</li>
<li>If you believe you have a case against Tesla, take them to the Small Claims Court <a href="https://www.gov.uk/make-court-claim-for-money">https://www.gov.uk/make-court-claim-for-money</a></li>
<li>or use Money Claim Online (Government Tool) <a href="https://www.moneyclaim.gov.uk/">https://www.moneyclaim.gov.uk</a></li>
</ol>
</div>


About the car

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